Dealer training and support

Helping you to build your business through development.

Our Dealer Development Team have great experience in developing specialist programmes to suit a wide range of business requirements. Our suite of tailored programmes will help your team to better understand their customers and drive their business performance forward.

Learn on Demand

Explore our Learn on Demand portal and gain access to Customer Retention knowledge, anytime, anywhere. 

Learning includes:

  • eLearning
  • Best practice videos
  • Conversation guides

If you have not accessed the portal before, please speak to your Business Development Manager.

Below is a sample of the training courses and workshops available which are both online and all over the country to help you to help your customers. Please contact your Business Development Manager for further details.

Finance Specialist Development Programme

This advanced two-day programme covers the importance of the role a finance specialist has within the dealership. A blend of coaching and workshop-based learning provides delegates with a strong understanding of the latest regulatory requirements along with compliant sales techniques, helping to ensure good customer outcomes and helping to promote the ethos of customers for life.

Finance Insights Workshop

Recommended for all dealer sales team members, this one-day workshop provides insight into selling finance products in a compliant manner. The workshop provides skills and knowledge for presenting all eligible finance products available, handling any customer concerns, whilst delivering good customer outcomes.

Working with Santander Consumer Finance

A remote Microsoft Teams introduction to Santander Consumer Finance (SCUK), aimed at both new dealer partners and staff joining existing dealers, to provide awareness of how our brand can assist you in promoting the finance products available to your customers through SCUK successfully, whilst delivering good customer outcomes.

Customers For Life (CFL) Programme

This half day workshop focuses on the vital importance of maintaining and developing customer relationships, supported by our renewal platform Gateway 3Sixty. Creating customers for life, understanding buying behaviours, maintaining meaningful regular contacts, and managing the customers trade cycle, this programme encompasses both in-dealer sales and the renewal process.

Upcoming workshops

15
Oct
2024
This workshop will provide you with the tools to review and refine your current renewal process, prepare and deliver effective renewal appointments and focus on providing a first-class renewal customer experience. You will return to the dealership with a clear understanding of the process and programme requirement, the support available and the skills to continue […]
Upcoming
  •  15th October 2024
     9:30 am - 4:00 pm
South East
Santander Consumer Finance
86 Station Road
Redhill
Surrey
RH1 1SR
United Kingdom
Find out more
16
Oct
2024
This workshop, delivered via Microsoft Teams, has been designed to introduce MG Motor Financial Services (MGMFS) to new dealer partners or staff joining our existing dealers who are unaware of our offering. A summary of the content is shown below: An introduction to MGMFS Products available Quoting and proposing a customer Funding a deal (including […]
Upcoming
  •  16th October 2024
     10:00 am - 11:30 am
Virtual
Santander Consumer Virtual Training
United Kingdom
Find out more
17
Oct
2024
Join us for a drop in session on how to get the best out of Gateway Sixty and how to use the system effectively within your renewal process. The session will be on Teams and no longer than 45 minutes including a Q&A at the end. You will need access to a camera and audio […]
Upcoming
  •  17th October 2024
     11:00 am - 11:45 am
Virtual
Santander Consumer Virtual Training
United Kingdom
Find out more

Click below to download our training leaflet: