Dealer training and support

Helping you to build your business through development.

Our Dealer Development Team have great experience in developing specialist programmes to suit a wide range of business requirements. Our suite of tailored programmes will help your team to better understand their customers and drive their business performance forward.

Below is a sample of the training courses and workshops available which are both online and all over the country to help you to help your customers. Please contact your Business Development Manager for further details.

Finance Specialist Development Programme

This advanced two-day programme covers the importance of the role a finance specialist has within the dealership. A blend of coaching and workshop-based learning provides delegates with a strong understanding of the latest regulatory requirements along with compliant sales techniques, helping to ensure good customer outcomes and helping to promote the ethos of customers for life.

Finance Insights Workshop

Recommended for all dealer sales team members, this one-day workshop provides insight into selling finance products in a compliant manner. The workshop provides skills and knowledge for presenting all eligible finance products available, handling any customer concerns, whilst delivering good customer outcomes.

Working with Santander Consumer Finance

A remote Microsoft Teams introduction to Santander Consumer Finance (SCUK), aimed at both new dealer partners and staff joining existing dealers, to provide awareness of how our brand can assist you in promoting the finance products available to your customers through SCUK successfully, whilst delivering good customer outcomes.

Customers For Life (CFL) Program

This half day workshop focuses on the vital importance of maintaining and developing customer relationships, supported by our renewal platform Gateway 3Sixty. Creating customers for life, understanding buying behaviours, maintaining meaningful regular contacts, and managing the customers trade cycle, this program encompasses both in-dealer sales and the renewal process.

Upcoming workshops

16
Jul
2024
This workshop will provide you with the tools to review and refine your current renewal process, prepare and deliver effective renewal appointments and focus on providing a first-class renewal customer experience. You will return to the dealership with a clear understanding of the process and programme requirement, the support available and the skills to continue […]
Upcoming
  •  16th July 2024
     9:30 am - 4:00 pm
Redhill
United Kingdom
Find out more

Click below to download our training leaflet: