Helping you to build your business through development.
Our Dealer Development Team have great experience in developing specialist programmes to suit a wide range of business requirements. Our suite of tailored programmes will help your team to better understand their customers and drive their business performance forward.
Below is a sample of the training courses and workshops available which are both online and all over the country to help you to help your customers. Please contact your Business Development Manager for further details.
Finance Specialist Development Programme
This advanced two-day programme covers the importance of the role a finance specialist has within the dealership. A blend of coaching and workshop-based learning provides delegates with a strong understanding of the latest regulatory requirements along with compliant sales techniques, helping to ensure good customer outcomes and helping to promote the ethos of customers for life.
Recommended for all dealer sales team members, this one-day workshop provides insight into selling finance products in a compliant manner. The workshop provides skills and knowledge for presenting all eligible finance products available, handling any customer concerns, whilst delivering good customer outcomes.
A remote Microsoft Teams introduction to Santander Consumer Finance (SCUK), aimed at both new dealer partners and staff joining existing dealers, to provide awareness of how our brand can assist you in promoting the finance products available to your customers through SCUK successfully, whilst delivering good customer outcomes.
This half day workshop focuses on the vital importance of maintaining and developing customer relationships, supported by our renewal platform Gateway 3Sixty. Creating customers for life, understanding buying behaviours, maintaining meaningful regular contacts, and managing the customers trade cycle, this programme encompasses both in-dealer sales and the renewal process.
This workshop, delivered via Microsoft Teams, has been designed to introduce MG Motor Financial Services (MGMFS) to new dealer partners or staff joining our existing dealers who are unaware of our offering. A summary of the content is shown below: An introduction to MGMFS Products available Quoting and proposing a customer Funding a deal (including […]
This workshop will provide you with the tools to review and refine your current renewal process, prepare and deliver effective renewal appointments and focus on providing a first-class renewal customer experience. You will return to the dealership with a clear understanding of the process and programme requirement, the support available and the skills to continue […]
Upcoming
12th February 2025
9:30 am - 4:00 pm
Unity Place - Milton Keynes
200 Grafton Gate Milton Keynes MK9 1UP United Kingdom
