Help & Support

Topics

External resources

General information

System access

Finance application issue

System access

Visit SOL

There are a range of support guides and information accessible 24/7 on the home screen on Santander Online (SOL).

Your administrator within your dealership has access to reset your password. Alternatively, please call or email our Dealer Support Centre.

Visit Gateway 3Sixty

Finance application issue

Please contact your Business Development Manager in the first instance, alternatively please contact our Dealer Support Centre.

Please contact our Dealer Support Centre.

Please contact your Business Development Manager who will be able to assist you.

Please ensure the document you are uploading is a PDF, if you are still having issues please contact our Dealer Support Centre.

Please contact your Business Development Manager who will be able to assist you.

Our Right First Time support guides are accessible 24/7 through Santander Online (SOL).

If you still require help please contact your Business Development Manager, alternatively please contact our Dealer Support Centre.

Please visit the Vulnerable customer guide available in SOL.

Funding issue

Our Right First Time support guides are accessible 24/7 through Santander Online (SOL).

If you still require help please contact your Business Development Manager, alternatively please contact our Dealer Support Centre .

Please contact our Dealer Support Centre.

Please contact your Business Development Manager in the first instance, alternatively please contact our Dealer Support Centre.

Please ensure the document you are uploading is a PDF, if you are still having issues please contact our Dealer Contact Centre.

Settlement

To request a settlement figure please log into Santander Online (SOL) where you will be able to request this.

Alternatively, please contact our Dealer Contact Centre.

Payment by Internet / Telephone Banking

To make a payment via internet or telephone banking please use the following account details:

Bank Account Name: SC (UK) Receipts Account
Sort Code: 09-00-92
Account No: 90004049

To ensure your payment gets allocated to the correct agreement please put the agreement number as the reference number when making any on-line payments.

Payment by Chaps

To make a Chaps payment please use the following account details:

Bank Account Name: SC (UK) Receipts Account
Sort Code: 09-02-40
Account No: 90004049

To ensure your payment gets allocated to the correct agreement please use the agreement number as the reference number when making any Chaps payments.

Vehicle clearance

To obtain clearance on a vehicle please log into Santander Online (SOL) where you will be able to request this.

Wholesale queries

Please contact your Business Development Manager in the first instance, alternatively please contact our Wholesale team.

General information

Click here to view our opening hours and contact details.

We understand our responsibility when it comes to building a sustainable environment and combatting climate change. Our sustainability approach is continuously evolving, ensuring our values are reflected in everything we do – we are committed to driving positive change and giving back to the community. You can find out about our approach to climate change and to sustainability more broadly on our website Sustainability – Santander Consumer Finance.

We offer the option for customers, and dealers, to calculate their individual carbon footprint through our partnership with NetZero.co.uk. With the ability to measure and take actions to reduce carbon emissions through the Engage Carbon Portal, you have the opportunity to make small and simple changes that can have a significant positive impact. Click here to access the Portal.

We are currently working alongside our dealer partners to review how we can better support our partners and customers to become more sustainable.

If you have any suggestions or feedback please contact your Business Development Manager.