ExpiredAppointment Making Workshop

The application of a structured approach to customer communications and engagement has been proven to increase sales by up to 25%.

This workshop has been designed to help your sales team to understand the different types of contact throughout the customer journey. It is practically based and will give delegates the confidence to make the calls in the right way at the right time.

We ask that you complete the Renewal eLearning modules before attending the workshop.

Workshop content

  • Call planning and agenda setting
  • Transaction ‘Desking’
  • Maximising call opportunity by using call planners and scripts
  • Application of learning in a practical situation
  • Techniques for handling objections
  • 28th November 2017
    9:30 am - 4:00 pm


Venue phone: 0191 293 0001

Cobalt Business Park
Tyne and Wear
NE27 0QQ
United Kingdom

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